AI Rank Forge Commerce agents • VoC → Configurator → Integrations

AI Chat for eCommerce that turns conversations into leads and product insight.

Start with a lightweight VoC chat. Upgrade to a Configurator and deep integrations when you’re ready.

You get a login, logs, leads, and reports. Usage is transparent.

What you’ll get fast

Even if chats don’t convert, you still capture value.

  • Lead summaries sent to your team
  • Daily/weekly VoC insights
  • Chat logs & CSV export
  • Safe escalation instead of guessing

How it works

One widget on your site. Engine hosted on our side. Start simple, then scale by value.

1
Install the widget
Add one script (or deploy via GTM).
2
Add baseline knowledge
Policies, flagship products, tone, and escalation rules.
3
Get outcomes
Leads + logs + VoC reports: questions, objections, missing info.

Designed for commerce

We focus on practical outcomes instead of “AI magic”.

  • Measurable outputs: leads, logs, reports
  • Safety by design: “not found → escalate”
  • Modular roadmap: VoC → Configurator → Integrations
  • Transparent usage: deposit + pay-as-you-go

Products

One widget. Different capability levels depending on your goals and budget.

1) VoC Chat Start here

Voice of Customer

Marketing chat that answers the basics and captures real customer demand — questions, intents, objections, and lead summaries.

  • Lead capture (email/webhook/CRM) with clean summaries
  • Full logs + exports
  • Daily/weekly VoC insights
  • Safe escalation instead of guessing

2) Configurator Chat Upgrade

Fitment • Intent • Rules

In-chat product selection based on verified constraints. The agent collects must-have fields, ranks candidates, and explains decisions.

  • Must-field collection (slot filling)
  • Verify / rank / explain recommendations
  • Policies: stock-only, brands, budget, etc.
  • Campaign rollout: top SKUs first, then expand

Design Partner program (limited): preferred onboarding terms for early adopters in exchange for feedback and real-world test cases.

3) RAG Knowledge Agent

Docs • Manuals • Content

Accurate answers over large company knowledge: documents, manuals, instructions, and product content — without bloating every prompt.

  • Retrieval-grounded answers (with sources)
  • “Not found → escalate” behavior
  • Scales with content volume

4) Agents World

MCP • OpenAPI • Integrations

Agent-ready data layer + integrations so agents can query and act safely: catalog, pricing, stock, delivery, orders (depending on your stack).

  • MCP + OpenAPI endpoints
  • Normalized data & tool layer
  • Policies, audit logs, observability

5) Enterprise Integration

Full service

Full-catalog configurator, RAG including industry sources (as applicable), scenario library, continuous improvement and maintenance.

  • Phased full-catalog rollout
  • RAG + domain sources (as applicable)
  • Scenario library + continuous improvement
  • Ongoing support, monitoring, regression tests

Pricing

Start cheap and measurable. Scale by value. (We can share detailed numbers after a short call.)

VoC Pilot

Fast launch with transparent usage.

  • Deposit (credits) + pay-as-you-go usage
  • Optional platform fee for portal, reporting, and log retention
  • Daily/weekly VoC report + lead routing

Configurator / RAG / Agents World

Scope-based staged delivery.

  • Implementation project + monthly maintenance
  • Usage billed separately (transparent)
  • Phased rollout to reduce risk

FAQ

Short answers to the most common questions.

How fast can we launch VoC?

Typically 1–2 days: widget install, baseline knowledge, lead routing, and reporting.

Do we need an admin panel?

Yes, you get a login to edit baseline text and review leads, logs, and reports.

What if the agent doesn’t know the answer?

It escalates and captures the lead instead of guessing.

Ready to start?

Want to see what your customers really ask — this week? Launch the VoC pilot and start collecting leads + insights immediately.

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